Refund Policy

Effective Date: July 13, 2025

1. Overview

At Talent Waves, we strive to provide exceptional AI-powered career analysis services. This Refund Policy outlines the circumstances under which refunds may be requested and processed for our paid services. By using our services, you agree to the terms outlined in this policy.

Important: All payments are processed by Paddle.com Market Ltd., our authorized payment processor and merchant of record. This policy should be read in conjunction with Paddle's Checkout Buyer Terms and Conditions. Refunds are provided at the sole discretion of Paddle on a case-by-case basis and may be refused if evidence of fraud, refund abuse, or other manipulative behavior is found.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Technical Issues: If our service is unavailable or experiencing significant technical problems that prevent you from accessing your purchased features for more than 48 consecutive hours, your exclusive remedy is either replacement of the service or refund of the price paid, as determined by Paddle.
• Duplicate Charges: If you were charged multiple times for the same service due to a processing error on our end or Paddle's payment system.
• Service Not Delivered: If you purchased a premium analysis but did not receive the promised deliverables within the specified timeframe (typically 24-48 hours) due to technical problems or system failures.
• Unauthorized Charges: If charges were made to your account without your authorization or due to fraudulent activity.
• Pre-order Cancellations: If you pre-ordered a service, you may request a refund for any reason until the content is delivered, after which this standard refund policy applies.

3. Consumer Rights and Cancellation

If you are a consumer (purchasing for personal use), you have specific rights:

• 14-Day Cancellation Right: You have the right to cancel your order within 14 days without giving any reason. The cancellation period expires 14 days from the day after completion of the transaction.
• Digital Content Exception: Your right to cancel does not apply to digital content (CV analyses) that you have started to download, stream, or otherwise acquire and to services which you have had the benefit of.
• How to Cancel: To cancel your order, contact us at [email protected] or use Paddle's cancellation process.
• Reimbursement: If cancellation is valid, we will reimburse all payments within 14 days using the same payment method, without any fees.

4. Non-Refundable Services

The following services are generally not eligible for refunds:

• Completed Analyses: Once your CV/resume analysis has been successfully generated and delivered, refunds will not be provided based on dissatisfaction with the results.
• Subscription Services: Monthly or annual subscription fees after the service period has begun, except in cases of technical issues preventing access.
• Consumable Credits: Analysis credits that have been used to generate reports or insights.
• Free Trial Upgrades: Services accessed during free trial periods that were subsequently converted to paid subscriptions.

4. Non-Refundable Services

The following services are generally not eligible for refunds:

• Completed Analyses: Once your CV/resume analysis has been successfully generated and delivered, refunds will not be provided based on dissatisfaction with the results.
• Subscription Services: Monthly or annual subscription fees after the service period has begun, except in cases of technical issues preventing access. There are no refunds on unused subscription periods.
• Consumable Credits: Analysis credits that have been used to generate reports or insights.
• Free Trial Upgrades: Services accessed during free trial periods that were subsequently converted to paid subscriptions.
• Wire Transfer Payments: Orders paid via wire transfer are not eligible for refunds, except in cases where the transaction amount is above $100/£100/€100, at Paddle's discretion.

5. Subscription Management

Paid subscriptions automatically renew until cancelled. To cancel your subscription, contact us at [email protected] at least 48 hours before the end of your current billing period. Your cancellation will take effect at the next payment date, and you will continue to have access to premium features until that time.

6. Refund Request Process

To request a refund, please follow these steps:

1. Contact Support: Send an email to [email protected] within 7 days of the charge or issue occurrence.
2. Provide Details: Include your account email, transaction ID, date of purchase, and a detailed description of the issue.
3. Response Time: We will acknowledge your request within 24 hours and provide a resolution within 5-7 business days.
4. Documentation: You may be asked to provide additional documentation or screenshots to support your refund request.

6. Refund Request Process

To request a refund, please follow these steps:

1. Contact Support: Send an email to [email protected] within 7 days of the charge or issue occurrence (or 60 days for sales tax refunds).
2. Provide Details: Include your account email, Paddle transaction ID, date of purchase, and a detailed description of the issue.
3. Response Time: We will acknowledge your request within 24 hours and provide a resolution within 5-7 business days.
4. Documentation: You may be asked to provide additional documentation or screenshots to support your refund request.

7. Refund Processing

When a refund is approved:

• Processing Time: Refunds will be processed within 5-10 business days of approval.
• Method: Refunds will be credited back to the original payment method used for the purchase.
• Partial Refunds: In some cases, partial refunds may be offered based on the extent of service usage.
• Service Termination: Upon refund processing, access to premium features will be immediately revoked.

7. Refund Processing

When a refund is approved by Paddle:

• Processing Time: Refunds will be processed within 5-10 business days of approval.
• Method: Refunds will be credited back to the original payment method used for the purchase.
• Partial Refunds: In some cases, partial refunds may be offered based on the extent of service usage.
• Service Termination: Upon refund processing, access to premium features will be immediately revoked.

8. Disputes and Chargebacks

Before initiating a chargeback with your financial institution, please contact our support team to resolve any billing disputes. You agree to contact us prior to raising a request for a chargeback or any dispute with your bank or card issuer. Chargebacks without merit or legitimate reason may result in the immediate suspension of your account and may incur additional fees. We prefer to work directly with customers to resolve any concerns about charges or services.

9. Sales Tax Refunds

If you've been charged sales tax (VAT, GST, etc.) on your purchase and are registered for sales tax in the country of purchase, you may be entitled to a refund of the sales tax amount. You must contact us within 60 days after completing the purchase with a valid sales tax code for your country. All refund requests received after 60 days will not be processed.

10. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new terms. We recommend reviewing this policy periodically to stay informed of any updates.

10. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Such modifications will be communicated to you and, if accepted, will be effective immediately. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new terms. We recommend reviewing this policy periodically to stay informed of any updates.

11. Contact Information

If you have questions about this Refund Policy or need to request a refund, please contact us:

• General Inquiries and Support : [email protected]
• Response Time: We typically respond within 24 hours during business days